How To Shop With Trelawny Direct
It's really easy!
1. Select your items, any options, and quantities
2. Enter your invoice and delivery address
3. Select your delivery method
4. Confirm your details
5. Make payment
For a full description of the process, read on:
Select your product(s) :
To browse or find what you’d like to buy, use the menu above to select your category, or type a search term in the search box. Once you have made your selection, click the "ADD TO CART" button.
Check your shopping basket :
Confirm your selected products and any options are correct, check the quantity and adjust if required.
You can now either Check Out or Continue Shopping:
To Continue Shopping, either select a category from the top menu, or search for another item.
To Check Out, click the "Go To Checkout" button at the top right of your screen.
Login, register, or checkout as a guest :
If you have an account you can login now.
If you would like to register, you can register now.
If you want to checkout as a guest without logging in or registering, you can do so now.
Just select the option REGISTER / CHECKOUT AS A GUEST / LOGIN from the options on the screen and click CONTINUE or LOGIN.
Enter your details :
If you're registering or checking out as a guest, enter your contact details here, including the shipping address.
Make sure you enter your details in BILLING INFORMATION as they match your credit/debit card, and remember you can ship to any address, provided:
1. Your "Card-holder’s Address" matches the one on your card statement, and:
2. Your delivery Country is the same as your card holder’s Country
Make sure you enter a valid, live email address you can access, and a working phone number. These are the only methods of contact we'll have for you if something goes wrong, so it's important you enter these correctly.
When you've filled in your details correctly, click "CONTINUE".
Select your delivery method :
Note that not all delivery methods are available for all locales. (For example, UK Next Day will not be available for delivery to France). Also note that delivery charges are based on VOLUMETRIC WEIGHT and include packing and handling.
Choose your preferred delivery method for your location and click the "CONTINUE" button.
Check your progress :
There is a summary of your order "YOUR CHECKOUT PROCESS" on the right hand side of the page. Make sure your information is correct, then click the "CONTIUNE" button to connect to SAGE PAY and make payment.
Check your order :
Prior to connecting to SAGE PAY you now have a chance to review your order content.
Under "ORDER REVIEW" you will see all order elements.
If you need to make any changes, click "EDIT YOUR CART"
If you wish to proceed to make payment, click "PLACE ORDER"
On arrival at SAGE PAY :
Your order details will have been passed to SAGE PAY.
At the payment welcome screen, select the CARD TYPE you will be using to make your payment.
If you want to cancel the order, click "CANCEL", otherwise, select your card type to proceed.
Follow the instruction on the SAGE PAY page to make your payment.
On completion you will be brought back to Trelawny Direct.
What happens next :
If your payment has not been successful for whatever reason, (it can happen) you'll see a page telling you that something went wrong. Just contact email@example.com with your basket id and we’ll be happy to help.
If your payment has been successful you’ll receive an email from us confirming your order and an email from SAGE PAY confirming your payment. Keep both of these emails for your reference.
There’s a problem with my order :
Email firstname.lastname@example.org or call 01698 333200 immediately with your order information and details of what the problem is. We’ll be happy to help.
I don't want to order online :
That's fine! You can phone us on 01698 333200 or call into our showroom to place your order :
Unit 11 Unthank Road
Email : email@example.com
Tel : 01698 333200
Fax : 01698 749294
Our hours of business are: 07:30am - 17:00pm Monday to Thursday. 07:30am - 16:30pm Friday. Closed Saturday & Sunday.
All emails, postal mail and telephone messages received out of hours will be responded to the next working day.
www.trelawnydirect.com is owned and operated by RED BOX MANUFACTURING LTD.
www.redboxmanufacturing.com | Tel: 01698 333200 | Fax: 01698 749294 | Email: firstname.lastname@example.org | Company No. 217900 | VAT No. 813 3878 21